I am not receiving replies to support emails. Why?

We apologize for the inconvenience this sometimes happens, if you haven’t we would suggest checking your spam folder and any other folders in case the replies are ending up in the wrong folder.

We also suggest that you add [e-mail], [e-mail] to your approved contact list.

View your tickets/request online:

• You can view the tickets that you have submitted online.

Go here:  https://ebenpagan.zendesk.com/hc/en-us/requests

The page will look like the screen shot below.

• If you haven’t signed up to view your tickets/request online you can create or reset your password (see screen shot below)

Viewing tickets online should help resolve communitcating with customer support when not receiving our replies in your inbox.