Kim

  • Total activity 59
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Activity overview

Latest activity by Kim
  • Kim created an article,

    How do I return the book that was shipped to me?

    We have a 30 day 100% money back guarantee on our programs unless stated otherwise. Cancellations must be received via email prior to the end of the 30 days, the 30 day 100% money back guarantee ST...

  • Kim created an article,

    Didn't receive my book. What do I do?

    The customs invoices are adhered to each package shipped, but can occasionally be ripped away from the package during transit.  We are happy to help, you can contact us by emailing help@ebenpagan.c...

  • Kim created an article,

    Will I be charged custom fees?

    Our current shipping method accomodates P.O. Boxes and you’ll receive Eben’s book promptly. The shipment automatically goes out USPS Priority Mail. You shouldn't have a problem getting the delivery.

  • Kim created an article,

    Has the book shipped already? I want to cancel.

    Eben ships faster than a speeding bullet-- We usually ship the next business day after the order has been placed. If your order has already left the building. Not to worry! You have 30-days to revi...

  • Kim created an article,

    Can you ship to a PO Box?

    Thank you for giving us an updated address. Our current shipping method accomodates P.O. Boxes and you’ll receive Eben’s book promptly.  If you do experience any shipping issues rest assured we wil...

  • Kim created an article,

    Whitelisting Instructions

      To ensure you receive our emails we recommend whitelisting our email addresses. Make sure our email address(es) are added to your address book. Most of our emails come from “help@ebenpagan.com” o...

  • Kim created an article,

    Help! I cannot access sessions inside the Virtual Coach Membership Site.

    We are very sorry you are experiencing trouble accessing the sessions inside the Virtual Coach Membership site. You may need to log out and back in again to see the material. If you are using the l...

  • Kim created an article,

    My account is past due. What are my payment options?

    Account past due? Looking for alternate ways to pay? If you answered yes read the information below on how to pay your outstanding balance. First, if you aren’t sure why this happened, you might wa...

  • Kim created an article,

    What is the refund policy for Digital Product Blueprint?

    The Digital Product Blueprint program has a 90-Day 100% Risk-Free Guarantee.  The 90-Day Guarantee starts the day you place the order. To request a refund within the first 90-days simply email help...

  • Kim created an article,

    What is the refund policy for Virtual Coach?

    The Virtual Coach program has a 90-Day 100% Risk-Free Guarantee.  The 90-Day Guarantee starts the day you place the order. To request a refund within the first 90-days simply email support@virtualc...